Find the guide that matches your screen
What these guides cover
FinderHelper has more than one map, more than one posting flow, and more than one way to start a conversation. This help center is organized by helper task, so you can quickly jump to the part of the app you are actually using.
Getting Started
Sign in, finish username setup, understand the Allow Permissions screen, and learn what each tab does.
Open guidePosting Items
Create lost or found posts, use single or multiple item mode, take photos, and choose Nearby or Exact location sharing.
Open guideSearching and Matching
Browse the main map, use group filters, open potential matches, claim an item, and understand what happens after a match is completed.
Open guideMessaging
Start chats from map pins, items, or matches; understand unread dots and counts; and keep conversations tied to the correct item.
Open guideGroups and Public Posters
Learn how private and public groups work, when join approval matters, and when a QR poster makes sense for a school or event.
Open guideOrganization Template
Copy a suggested lost-and-found procedure for schools, events, workplaces, and community groups, then adapt it to your own rules.
Open templateAccount and Profile
Manage your avatar, activity, groups, QR invite tools, sign-in methods, and deletion settings.
Open guideDelete Account
See the in-app deletion steps, what is removed, and what stays for safety or conversation integrity.
Open guideSafety Tips
Review privacy, public meetup advice, reporting, and best practices before sharing item details or arranging returns.
Open guideSupport FinderHelper
Read why FinderHelper stays free to use, how community support helps, and where secure Stripe support will live on the website.
Open support pageSuggested reading order
Learn groups and profile tools
Open Groups and Posters, then copy the Organization Template for your own process.